2023 – Present

• Developed automated workflows and scripts for Active Directory, Azure AD, and SharePoint.
• Managed Azure Virtual Machines and backup/recovery solutions with Azure Site Recovery.
• Administered Linux environments, including system updates and performance monitoring.
• Configured and managed iPads in Microsoft Intune for secure app access in a daycare setting.
• Integrated Freshservice data with Power BI using APIs.
• Automated SolarWinds dashboard updates for real-time monitoring of network performance.

2018 – 2023

• Provided software support to internal teams, ensuring efficient operation of critical applications.
• Diagnosed and resolved complex software issues, minimizing downtime and maintaining productivity.
• Collaborated with cross-functional teams to identify and develop effective solutions.
• Played a key role in the migration and deployment of software updates and patches, ensuring systems remained up-to-date and secure.

2016 – 2018

• Designed, deployed, and managed AWS cloud infrastructure, including EC2 instances, S3 storage, and VPCs, to support scalable and resilient applications.
• Deployed and maintained Azure virtual machines (VMs) and used Azure Site Recovery for disaster recovery solutions.
• Managed Azure AD users, groups, and roles, integrating on-premises and cloud identities for seamless access control.
• Collaborated with cross-functional teams to troubleshoot and resolve mobile device-related issues, ensuring minimal downtime for end-users.

2014 – 2018

• Managed clients and prepared PCs for different software classes using Ghost, Acronis, and Kaseya.
• Designed and led migration to a new server domain, including migration of all users’ accounts, computer accounts, and Exchange mailboxes.
• Oversaw the configuration, maintenance, and troubleshooting of servers, including Windows and Linux environments, to ensure reliability and performance.
• Transformed a struggling MSP business, securing support contracts with 200 clients.
• Assisted in the development and implementation of disaster recovery and business continuity plans.
• Managed a large-scale server migration project, transitioning over 200 clients from Small Business Server (SBS) to Office 365.
• Utilized ticketing software, including LabTech, Kaseya, and ConnectWise, to efficiently track, prioritize, and resolve client issues and service requests.

2009 – 2014

• System administration (SA) for computers and servers in both computing and network environments.
• Network administration (NA) including installation, configuration, and maintenance of network equipment (e.g., routers, switches, desktops, laptops).
• Managed network and IT operations, including incident and problem processing, change request processing, and availability management.
• Assisted in planning, configuring, managing, and monitoring local area networks (LANs).